Privacy Policy — jlpg Casino

1. Introduction and Scope

jlpg Casino ("jlpg," "we," "us," or "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the jlpg Casino platform at jlpg.one (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the Platform and all related services.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, this Policy also reflects the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR) with respect to player data management in licensed online gaming operations.

By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

This Policy applies to all users of the Platform, including registered players, visitors who browse without registering, and individuals who contact jlpg Casino through any communication channel. It does not apply to third-party websites or services that may be linked from the Platform — those are governed by their own privacy policies.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012, jlpg Casino acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and Platform visitors. As PIC, jlpg Casino determines the purposes and means of processing your personal data.

Our designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO directly for any privacy-related concerns:

• Data Protection Officer: jlpg Casino DPO Office
• Email: [email protected]
• Response Time: Within five (5) business days of receipt

3. Personal Data We Collect

jlpg Casino collects personal data through several channels, including account registration forms, identity verification processes, payment transactions, gameplay activity, customer support interactions, and automated technical systems. The categories of personal data we collect include:

We do not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required for regulatory compliance purposes, in which case we will obtain your explicit consent.

4. How We Use Your Personal Data

jlpg Casino processes your personal data only for legitimate, specified, and explicit purposes. The primary purposes for which we use your data are as follows:

• Account Management: To create, maintain, verify, and administer your jlpg Casino account, including identity verification (KYC) as required by PAGCOR regulations.
• Service Delivery: To provide access to games, process deposits and withdrawals, manage bonuses and promotions, and deliver customer support.
• Regulatory Compliance: To fulfill our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws and regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Platform and its users.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, enforce self-exclusion requests, and administer deposit limits and other responsible gaming tools.
• Communications: To send transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about jlpg Casino offers.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with the Platform or your account.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

5. Legal Bases for Processing

Under the Data Privacy Act of 2012, jlpg Casino relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jlpg Casino (i.e., the Terms and Conditions), including account management, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC directives.
• Legitimate Interests: Processing is necessary for jlpg Casino's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For processing activities not covered by the above bases — such as sending promotional communications or processing sensitive personal information — we rely on your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time.

6. Cookies and Tracking Technologies

jlpg Casino uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming configurations.
• Analytics Cookies: Collect aggregated, anonymized data about how users interact with the Platform to help us identify areas for improvement.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. A full cookie declaration is available on request from our DPO.

7. Sharing and Disclosure of Personal Data

jlpg Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya/Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age in compliance with PAGCOR requirements.
• Game Software Providers: Licensed game developers and studios whose games are hosted on the Platform, to the extent necessary for game delivery and integrity monitoring.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities, where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required pursuant to a valid legal process, court order, or to protect the safety of users or the public.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by jlpg Casino, subject to professional confidentiality obligations.

Any third party with whom we share personal data is required to process that data only for the specified purpose and in accordance with applicable data privacy laws. We do not transfer personal data outside the Philippines except where necessary and subject to appropriate safeguards as required by the DPA.

8. Data Retention

jlpg Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Gaming Activity Data: Retained for a minimum of three (3) years following the relevant gaming session, for dispute resolution and regulatory audit purposes.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC-approved data disposal procedures.

9. Data Security

jlpg Casino implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial data and government ID information.
• Role-based access controls ensuring that only authorized personnel can access personal data, on a strict need-to-know basis.
• Multi-factor authentication for all internal systems that process personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Continuous monitoring of Platform systems for anomalous activity and potential security incidents.
• Staff training on data privacy obligations and security best practices, conducted at least annually.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlpg Casino will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with NPC Circular No. 16-03.

While we take all reasonable steps to protect your personal data, no security system is impenetrable. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

10. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by jlpg Casino:

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days of receipt. We may require you to verify your identity before processing your request.

Please note that certain rights are subject to limitations under applicable law — for example, we may be unable to delete data that we are legally required to retain under AMLA or PAGCOR regulations.

11. Children's Privacy

The jlpg Casino Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

jlpg Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email and post a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

13. How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact jlpg Casino through the following channels:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: Privacy requests are handled within five (5) business days; general support within two (2) business days

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern. The NPC can be reached through their official government channels.